Contact Information / Customer Support Policy

At Souls Guidance Crystal Store, customer satisfaction is our top priority. If you have any questions, concerns, or need assistance regarding your order, feel free to reach out to us.

📞 Phone / WhatsApp Support: +91 86303 33862

📧 Email Support: soulguidance055@gmail.com

🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Response Time

We aim to respond to all emails and WhatsApp messages within 24–48 business hours.

Queries received on Sundays or public holidays will be addressed on the next working day.

Customer Support Policy

1. All queries related to orders, shipping, or product information will be handled by our support team only through the above-mentioned official channels.

2. Please keep your order number handy while contacting us for faster assistance.

3. We do not provide support through personal social media DMs (Instagram/Facebook). For verified assistance, always use our official contact details.

4. For damaged/broken item complaints, please share your 360-degree unboxing video within 24 hours of delivery.

5. Our team is committed to polite, professional, and respectful communication, and we expect the same from our customers.